FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

How are delivery costs calculated for the e-shop?

Delivery costs vary according to size and weight and are calcualted by our shipping agent. The cost is indicated in the recap order form, before payment. If the delivery cost is not indicated, the client will receive a confirmation email with the shipping costs for his order.

How can I pay for my order online?

The following paying methods are available: VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL. If the payment is rejected by the authorisation centre, we will not proceed with the delivery.

How long will the delivery take?

All products are delivered via our shipping agent within a timeframe of 8 to 12 weeks after confirmed payment and receiving your order confirmation email.

How secure is the online purchase? Is my personnal data protected?

We give great care to the security of our transactions.
REDA AMALOU DESIGN has adopted 3D Secure for all transactions on internet. The system, called “MasterCard SecureCode”, “Verified by Visa” , “Safekey” for American Express cards, or “3-D Secure” for PayPal, ensures secure transactions by allowing the credit card owners to authentify themselves and thus avoid ulawful or fraudulent use of their credit cards. You will receive a single use code, via SMS or email, which can be used for a single transaction. Each Bank has its own method for sending this code or password. You should therefore call your bank if you do not have the possibility for an online request, through a specific window.

What Happens once my order is confirmed?

An invoice will be sent by email, at the time of delivery.

What Happens once my order is confirmed?

You will receive confirmation email once the order is confirmed and received on our side.

For more detailed information, we invite you to read our General Conditions of Sales. Should you not find an answer to your question, please contact us via email and we will do our best to reply swiftly.

Contact-us




Phone

Please Contact our Customer Services team by completing the form.
We will endeavour to respond quickly: +33 1 84 25 40 15

Contact us via email

CREDITS

Photo : Francis Amiand | Mikael Benard | Ruben Jochimek  | Nicolas Kouprianoff

Website development: Agence Donald Simpson
Web hosting: Hexatom

Legal Notice

This web site is the property of R A Design, registered in Paris, France under number RCS Paris 791 578164, with its registered address at 19 rue de Varenne 75007 Paris France. REDA AMALOU DESIGN detains sole commercial rights for the brand REDA AMALOU DESIGN.

 Database information
The database constituted from the web site has been declared to the CNIL under number 205803v0. The information contained in the database are used exclusively by REDA AMALOU DESIGN. You retain a right of access to the information, of modification or alteration and of removal for information concerning you by writing at the following address: REDA AMALOU DESIGN, 19 rue de Varenne 75007 Paris France, or via email.

Copyright
This website is the sole propriety of Reda Amalou, and cannot be used or reproduced in full or in part in any form or media without a full written agreement from Reda Amalou. All representation and / or reproduction and/or any form of use in full or in part is strictly forbidden. A free access to the web site does not consitute in any way or form a right of use, represent or reproduce any part of the web site. REDA AMALOU DESIGN shall make every effort to ensure that all information contained in the web site are exact and updated, and reserves the right to modify contents and prices without prior notice.
REDA AMALOU DESIGN shall not be held responsible for any error or omission in the published data.

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